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Hey guys, does anyone use a Cardo Packtalk?

I got one with a buddy and I'm having issues getting voice commands to work. It hears "HEY!" and it beeps noting that it's listening but beyond that it does nothing. I have it paired to my phone, tried "Ok google" and also nothing other than the beep that it knows I'm talking to it but google assistant never receives the audio. I did get "battery status" to work but it reports back "Phone" which, uh, i have no idea how that's relevant. I tried a test call to a friend and the mic works for phone calls though.

I am super confused. Anyone use this and have advice?
 

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I've had similar issue with mine.
You've gotta make sure that the voice command option on the phone is configured correctly. If you have it restricted in any way, then the two will not communicate between them (phone and cardo)
 
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